Shipping policy

SHIPPING & DELIVERY POLICY

This document sets out the shipping policy that applies to customers that make a purchase at Maison Sunny If you have any questions, please contact our customer service team at hello@maisonsunny.com

Christmas Shipping Last Sending Dates

Christmas is a jolly time to remind your loved ones that you’re thinking of them. But as it’s such a busy time of year, we recommend sending your Christmas gifts as early as possible, and by the cut-off dates below, so we can get them there in time for Christmas Day.

Delivery Costs

Domestic Orders

Maison Sunny offers Australia wide shipping via Sendle free for Australian orders over $85 and $9.95 for orders under $85. All prices quoted are in Australian dollars (AUD$). Orders placed are shipped within 1-2 business days. Estimated Delivery Time is 2-8 business days.

N.B Items that are heavy and/or oversized, are subject to extra shipping costs. Extra costs are noted item description.

International Orders

Maison Sunny offers shipping to New Zealand via Australia Post for $15.95. All prices quoted are in Australian dollars (AUD$). Orders placed are shipped within 1-2 business days. Estimated Delivery Time is 7-14 business days.

Maison Sunny offers shipping to UK and Europe via Australia Post for $39.95. All prices quoted are in Australian dollars (AUD$). Orders placed are shipped within 1-2 business days. Estimated Delivery Time is 10-15 business days.

Maison Sunny offers shipping to Hong Kong and Singapore via Australia Post $34.95. All prices quoted are in Australian dollars (AUD$). Orders placed are shipped within 1-2 business days. Estimated Delivery Time is 10-15 business days.

N.B Items that are heavy and/or oversized, are subject to extra shipping costs. Extra costs are noted item description.

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you. Maison Sunny is not liable for any freight charges, international duties or taxes.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. 

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase – please read our Returns Policy for detailed information about our processes.